Switching to Shinova
We do the move with you.
Switching is hard because everything has to move: your clients, schedules and memberships all live in the system you use today, and all of it has to come across without losing anyone. Most tools also make you pay extra as soon as you add staff; here, staff accounts start on Starter.
What the migration involves.
For founding members, migration is done with the founder and there is no setup fee.
What founder-assisted migration includes
- A call to map what you have today: clients, schedule, packs, memberships, waiver text.
- Your client list imported from a spreadsheet export, with duplicates flagged for you to resolve.
- Clients invited over in batches you choose, by email and text, each with a one-link claim.
- Your class schedule, services and packages set up with you, and checked against your current one.
- Your waiver text brought across and published, so nobody is booked unsigned from day one.
- The first week watched: we look at what clients do and fix what trips them up.
What you provide
- A client export from your current system (a CSV or spreadsheet is fine).
- Your current schedule and the rules behind it: capacity, cancellation windows, class types.
- Your packs, memberships and prices, and who currently holds what.
- Your waiver text, or the PDF you use.
- A Stripe account in your business’s name, or ten minutes to create one with us.
- A decision on timing: which day the old system stops taking bookings.
What transfers.
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Client records
Names, contact details, tags and notes come across in the import. Clients claim their account from one link and never re-enter anything.
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Remaining sessions and packs
Balances are granted on import with their expiry, so a client with 4 of 10 sessions left still has 4 of 10.
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Schedule and services
Recreated with you, not auto-imported. It is also the moment to drop the class nobody books.
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Waivers
Your text is published as version one. Every client signs it at their next booking. Old signatures stay with your old system.
What needs coordination, and what we do not promise.
What needs coordination
- Active recurring memberships. Billing restarts on Shinova on the day you choose; we align it with each member’s current renewal date so nobody is charged twice.
- Saved cards. Card details cannot be exported from another system. Clients enter a card once, at their first booking or from their profile.
- Your current contract. If you are still paying out a term elsewhere, founding members get up to 3 months’ credit toward it.
- Your booking address. Your old links keep pointing at the old system until you redirect them; we tell you exactly which ones to change.
What we do not promise
- A turnaround time. Every migration depends on how clean the export is and how quickly clients claim their accounts, so we agree a plan with you rather than quoting a number here.
- That every migration is fully hands-off. Some decisions are yours: which clients to invite first, which classes to keep, what to do with a lapsed membership.
- Moving signed waivers or stored cards from another system. Neither can be exported in a form we could use.
Be one of the first 25.
Founding 25 · every feature from $39/mo · Limited to 25 businesses · closes Jan 31, 2027
No mail app? Email us at
Use the subject “Founding 25 application” and include your name, business name, business type, number of booking staff and current software.